The Company’s refund policy is designed to exceed state law requirements (for the Client’s protection) and be easy to understand: If you are unhappy or dissatisfied at any time prior to receiving the documents and/or services described herein, a consolidation or other result from the DOE that Company has assisted you with, then simply send a letter in writing and made through any of our support channels: email or fax, to the Company requesting a refund of your program. Please email [email protected] with the following information:
- ID Number
- Your Printed Name and Signature
- The reason you would like a refund
Our refund department is available Monday through Friday (8:00 AM – 6:00 PM PST) and may take upwards of three business days to process your request. Refund requests are subject to investigation, evaluation and review for time expended by the Company, work performed, including, but not limited to document preparation, telephone calls, research, file maintenance, etc. on a case-by-case basis. Once Company completes its document preparation services, electronically files and/or sends documents to Client and/or Client receives results and/or acceptance into a DOE-offered program for student loan debt, or a repayment plan, Client shall not be entitled to a refund unless subject to above guarantee or if Client requests such refund within their state statutory right. Please note: Refunds may take up to seven to ten business days to post to your account. This is a limit on behalf of most financial institutions and not the Company. If at any time you have questions, please do not hesitate to call or write to us directly at 800-928-5147 or [email protected].